Support & Contact

Last updated July 15, 2026

Need help with Massiv? Whether you have questions, found a bug, or want to suggest a feature, we're here to help you get the most out of your training.

Reporting a Bug

If you encounter an issue or a crash, sending details helps us fix it quickly. When emailing support, please try to include:

• App version (found at the bottom of the Settings screen, e.g., 1.0.0+1).
• Device model and OS version (e.g., iPhone 15 Pro iOS 17.4 or Pixel 8 Android 14).
• Lifting program you were running when the issue occurred (e.g., 5/3/1 Hypertrophy, GZCLP).
• Steps to reproduce the issue, or what you were doing when it happened.
• Screenshots or screen recordings showing the issue (please check that they don't show any personal or sensitive information).

Managing Subscriptions & Purchases

Massiv Pro purchases and billing are handled directly by the platform app stores to protect your security. Aristocoded does not store your payment information and cannot directly modify subscriptions or process refunds.

Apple App Store (iOS & Apple Watch)

• To cancel or change a subscription: Open the Settings app on your iPhone → Tap your name at the top → Tap Subscriptions → Select Massiv.
• To request a refund: Visit Apple's official portal at reportaproblem.apple.com.

Google Play Store (Android & Wear OS)

• To cancel or change a subscription: Open the Google Play Store app → Tap your profile icon at the top right → Tap Payments & subscriptions → Tap Subscriptions → Select Massiv.
• To request a refund: Follow Google Play's refund guidelines in your Google Account or Play Store help settings.

Troubleshooting Purchases (Restore Purchases)

If you reinstalled the app or switched to a new device and your Pro access is locked, you can restore it:

1. Ensure you are signed in to the same Apple ID or Google Play account used to make the purchase.
2. Open the Massiv app, trigger the paywall screen, and tap Restore purchases (located at the bottom of the paywall).
3. If this does not resolve it, please email us with your receipt so we can help troubleshoot.

Data Portability & Deletion

Massiv is local-first by design. Your training history and progress photos live on your device, not our servers. If you delete the app, your data is removed immediately. You can also trigger a complete wipe via Settings → Delete all data inside the app.

If you have questions about data, want to request deletion of anonymous telemetry, submitted feedback, or crash data from Sentry or PostHog, or need assistance exporting your logs, please visit our Delete Your Data page or contact us at [email protected].

Newsletter Help

Every Massiv Training Notes email includes an unsubscribe link. If you cannot use it or want the remaining newsletter record deleted, email [email protected] with the subject Newsletter privacy request.